Handling incoming calls from travel agents and direct customers in an appropriate & professional manner. Creative writing u of t continuing education with airline ticket agent job description for resume. Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites. Knows the type of rooms available as well as their location and layout. They also deal with planning schedules for customers and helping them reach their destination via the best route and at the lowest cost. Summary: Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize cust... Summary: Medical Assistant Student in training. Apply to Passenger Service Agent, Reservation Agent, Customer Service Representative and more! Process all reservation requests, changes and cancellations received via phone, fax, email, internally and third parties, Denoted special needs to ensure a smooth registration upon arrival at the front desk. Served as the point of contact for online travel agencies such as Expedia and Orbitz, Booking River/Ocean Cruises for Well-Traveled, High Wealth Individuals and Travel Agents. Coursework in Business Communication Marketing and EnglishMinor in AccountingTop 5% of class. Confirming reservations for homes, condos and resorts. Top 8 airline reservations agent resume samples In this file, you can ref resume materials for airline reservations agent such as airline reservations agent resume samples, airline reservations agent resume writing tips, airline reservations agent cover letters, airline reservations agent interview questions with answers… Airline Customer Service Agent Job Description. Guide the recruiter to the conclusion that you are the best candidate for the reservation agent job. They take calls and answer questions about airline regulations, help customers make travel plans, and work with computers to resolve problems. All rights reserved. Industry: Airlines; Career: Mid Career; Job Location: Dubai; Salary: AED 4001-5000; Experience: 1 – 2 Years; Job Type: Full Time; Gender: Any; City: Dubai; Description. This role involves a large amount of customer service as well as lifting larger bags onto the belt behind the counter. Friendly nature and hard-working attitude enabling the ability … On average, reservation agents earn about $12.00 per hour. American Airlines flight attendants are an important part of our quality product and in more than 60 years of flying, we have sought to employ the very best people to serve our valued customers. American's commitment to quality customer service and employee work life has earned our airline a reputation as the world in-flight service leader. Issued travel and hotel vouchers for passengers on overbooked and canceled flights. – I am familiar with the responsibility of checking in passengers at an airport check in desk and helping them understand the ticket process, as well as the ticket reservation process. Maintain Forbes 5-Star and AAA 5-Diamond standards. Managed and prepared daily reservations report to be forwarded to Midway Airport, Maintained daily scheduled service through SCR medical transportation for travelers needing special assistance, Accurately entered driver pay manifests for the accounting department ensuring payments were made on time and without error, Managed 150-200 incoming calls per day in an ACD call center environment, Generated and prepared daily reservations report to be forwarded to Midway Airport, Maintained daily scheduled service thru SCR medical transportation for special needs travelers, Entered drivers pay manifests for the accounting department, Responded to guest inquiries about hotel services, checkout times, the local community and other matters of public interest, Interfaced routinely with members of housekeeping and maintenance staffs, Maintained a professional appearance and attitude as the first line of positive customer service, Resolved guest concerns or complaints in a timely, courteous and professional manner, Initiated and organized reservations billing while appropriately handling cancellations. Provide price quotes to customers for worldwide limousine services. Booked Disney Vacation Packages in high volume call center, Assisted guests with Hotel and Amusement park questions, Achieved high ranking in all of the key areas of reservations quality criteria, Assisted guest with decision making on dates and room types, Confirmed room packages and special request, Assisted in maintaining inventory and room rates, Worked to assure a great overall guest experience, Received certificate of Achievement for Professional, Courteous and "Outstanding" service. No formal education is required for the role, and most candidates hold a high school diploma. Resolve issues in a timely manner and escalate customers in need of further help. 2. Answer the telephone in a professional manner and assist guests with any questions or concerns. The job description of a customer service agent depends on the nature and size of the organization as well as the kind of services it renders. … Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. There are many types of reservation agents: travel reservation agents, airline reservation agents and hotel reservation agents, among others. Monitor and establish rate and inventory strategies for all distribution channels to ensure proper hotel mix. Summary : Experienced customer service, marketing and sales professional with a proven track record of performance driven results. Responsible for meeting a monthly revenue goal. Crafting a Airline Reservation Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. American's commitment to quality customer service and employee work life has earned our airline a reputation as the world in-flight service leader. Handle all reservations aspects of a group, room block monitoring, rooming lists, reporting pick up. Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Airlines hire reservation managers both from within, such as from ticketing agent supervisor ranks, and from outside the airlines. Re-issuing of tickets and informing clients of essential travel information such as travel times and transportation connection, flight cancellations, and rescheduling of flights. Job Duties Airline reservation agents typically work in an office environment outside of the airport for a specific airline. There are over 183 airline reservation agent careers waiting for you to apply! Summary: Proactive Airline Reservation Agent and customer service professional offering 15+ years experience in sales and custom... Summary: Reliable Customer Service Representative with extensive track record in demanding sales and account management environm... Related: Customer Service,Customer Service Representative. Speak clearly and have a positive attitude on all situations when speaking to the guest. Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites. The first sentence shows this immediately: The first. Typically, this information includes trip planning, car rentals, seat availability, fare information, schedules, tours, meals, and other information relevant to the customer’s flight plans. Answered incoming calls within 3 rings with appropriate greeting, Manage and maintain group and transient room blocks in the system; process advance deposits, Confirmed same day and future reservations for resort guest and club members. Airline Reservation Agent Resume Example | LiveCareer. VIP and upgraded accommodations, client correspondence relating to reservations and other group reservation functions. 189 chapter 6 in figure 1. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. Responded politely to passenger complaints regarding ticketing and baggage handling. Qualifications for Airline Operations Agent Employment The operations agent must have top-notch communication skills for receiving and transmitting information from and to pilots, ground crew, flight schedulers, and fuelers. Created positive effective selling environment and accommodated special guest requests. Friendly and personable Reservations Agent capable of taking reservations from future guests online, in person and on the phone. Provided general office support including telephone support, and data based management, Provided excellent customer service through effective communication with all types of customers and vendors in order to insure a completely satisfying experience for clientele, Resolve customer grievances and create a follow-up log for various issues and complaints. Book cruise, air, hotels and transfers, and process payments correctly. Crafting a Airline Reservation Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Charismatic Flight Attendant dedicated to safety and customer service The customer for an airline service skills fro your resume job market remains fiercely competitive. Input accurate travel information for each ticket. POSITION TITLE: Reservation Supervisor. Posted: (2 days ago) Job Duties Ticket agents greet airline customers, help check baggage, and assign seats on the aircraft. Reservation Agent Job Description - JobHero Posted: (2 days ago) Reservation Agent Job Description. A resume is your first interface with your employer. Accomplished in enhancing airline operations through process improvement, internal audits, and staff development. There are many types of reservation agents: travel reservation agents, airline reservation agents and hotel reservation agents, among others. Based on our collection of resume samples in the field, essential job skills are knowledge of airline operations, customer service, accuracy, strong observational skills, computer competences, and communication abilities. You will also receive additional on-the-job training. Manages and coordinates activities of reservation team members providing reservations and customer services skills. Reservation Agents are responsbile for processing travel and accommodation arrangements. Professional Summary. The strongest resume samples emphasize qualifications such as a friendly attitude, patience, customer service orientation, problem-solving skills, communication abilities, and basic IT skills. American Airlines flight attendants are an important part of our quality product and in more than 60 years of flying, we have sought to employ the very best people to serve our valued customers. Proficient in using Opera, FrontTee, SpaSoft, Open Table, iHotelier, Seranata and GoConcierge. Promote particular destinations, tour packages, and other travel services. Showcasing properties throughout Siesta Key, Longboat Key and Anna Maria Island, Handling basic clerical needs within the office: faxes, phone calls, and emails, Relaying home and condo property issues with the correct maintenance staff. Fielded phone calls and answered all inquiries from guests attempting to book a stay at the company's resort, Responsible for inputting detailed, complete, and accurate travel information each guest into resort's database, Worked with co-workers on ways to resolve problems to better serve the guest and/or improve productivity, Provide personal and attentive yet professional customer service, Responsible for customer service, duties included answering customer queries, problem solving and providing detailed information, Exceed standard (3:15-3:33) in handling customer inquires, Mentored other crewmembers to help with personal and team statistics, Assisted in airport operations during the holiday seasons, Proficient in Microsoft Office: Word, Excel, PowerPoint, Sales and service to clients educating them on complex itineraries and price offers, Follow up outbound calls to overcome objections and complete booking process, Coordinate travel for high-end customers in terms of hotels and air travel, Provide service for existing clients including last minute booking modifications, Educate travel agent partners on latest itineraries and overall product and processing, Within top 5 of agents for monthly gross for four consecutive months, Received personal recognition from partner travel agents multiple times, Top two in receiving payment on initial sales call for four consecutive months, Awarded top insurance sales for team in Sept. 2014. Operate multiple computer applications accurately and effectively. All rights reserved. Industry: Airlines; Career: Mid Career; Job Location: Dubai; Salary: AED 4001-5000; Experience: 1 – 2 Years; Job Type: Full Time; Gender: Any; City: Dubai; Description. Proven ticketing experience with reservations with knowledge of principles and procedures. Convincing customers to take cruise, by giving them many options of choosing and helping with decisions making. Receive and transfer calls for corporate offices, as well as local locations. Offering exceptional skills in providing information regarding open reservation … The reason why sometimes there is no email, letter or pigeon from the employer is perhaps that your resume […] Job description and duties for Reservation and Transportation Ticket Agent. American Airlines. Many reservation agents receive job perks, like … New virtual reservation agent careers are added daily on SimplyHired.com. The outlines and samples of re- resume description ticket airline agent job for sources to ad- dress a particular perspective on that variable. Managed and Entered BEO's, Convention Resumes and Rooming List. Customer Service Agent Job Description Example. Initiate deposit refunds, set up proper billing accounts (i.e. A ticketing agent is responsible for selling tickets to passengers for various modes of transportation. Professional Airline Reservation Agent who has worked in a call center setting and at an airport reservation desk. Although pilots get a lot of attention when it comes to airlines jobs, there are numerous other jobs vital to an airline's success, including that of the customer service agent. Checked ticket information for passengers. Quickly learned reservation computer systems to ensure accurate processing. Posted: (1 days ago) There are plenty of opportunities to land a Airline Reservation Agent job position, but it won’t just be handed to you. 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