Succeeding in Difficult Conversations
Whether it is matters relating to behavioral issues, or performance improvement, or development needs – what is holding your people back from engaging in those difficult conversations that no one wants to address?
In this workshop we breakdown conversations into manageable bites. We look at why we are all reticent to engage in these conversations. We work with well established conversation models and practice the artful delivery of difficult conversations.
The outcome – conversations are less confrontational, there is greater buy-in and engagement, the opportunity for miscommunication is minimized, and people are less apt to step into the ‘avoidance’ trap.
In fact, people artfully engaging in difficult conversations often move projects and relationships forward gracefully and with greater depth.
The impact on individuals
Individuals feel comfortable addressing issues with colleagues, supervisors, and/or direct reports. The process is hierarchically neutral.
The impact on teams
It enables more open, honest, candid, and respectful sharing of the facts and perspectives. It enables the issues to be put in play to bring out the best possible problem resolution and decision making.